Terms & Conditions
Terms and Conditions
By accessing the platform or using the services, you agree to be bound by these Terms and Conditions. These Terms apply from the moment you first access the platform. If you do not agree with any part of these Terms, you must not access or use the platform or the services. Continued use of the platform constitutes your acceptance of these Terms as updated from time to time.
Last updated: 08 April 2026
Definitions
For the purposes of these Terms and Conditions, references to "we", "us", and "our" mean the Platform and the services operated through it. Where it is legally or formally required, the operator of the Platform and the services is LINGUACORE LTD.
The Company means the entity providing access to the website and coordinating the availability and delivery of the services, except where an explicit reference to the legal entity is required for legal, regulatory, or contractual purposes.
User or Client means any individual or legal entity that accesses the website or uses the services, whether acting on their own behalf or on behalf of another individual, business, or organisation.
Website means the online platform available at https://quicktranslatehub.com/, together with all related pages, content, tools, and technical functionalities.
Services mean non-notarised informational language services provided through the website, which may include translation, interpreting, subtitling, transcription, proofreading, editing, formatting, and other related language services made available from time to time.
Service Performer means an independent third-party professional engaged to perform all or part of the services requested by a Client. Service Performers act in their own professional capacity and are not employees, agents, or representatives of the Company.
You means the individual accessing or using the website or services, or, where applicable, the legal entity on whose behalf such individual is acting.
1. Scope and Nature of the Services
The Company accepts orders for language services only from Users who have completed registration on the website. All services are performed by independent professional Service Performers. Depending on the nature of the order, technical or automated tools may be used as part of the workflow, provided that human review remains mandatory. In certain cases, completed work may also undergo additional internal quality control prior to delivery.
Each order is assessed individually and may vary in subject matter, complexity, volume, and language combination. Accordingly, pricing and estimated delivery timelines are determined on a per-order basis and presented to the Client before the order is submitted and confirmed.
In addition to written translation, the Company may provide other language services, including interpretation, voice recordings and voice-overs, subtitling, proofreading, typesetting, and transcription of audio or audiovisual materials. Some services may be included in the standard scope, while others may require a separate agreement.
The services are limited to professional, non-notarised language services for informational, educational, marketing, creative or similar purposes. The delivered materials are not suitable for certified, sworn, notarised or official use, including submissions to courts or public authorities, unless this has been expressly agreed in writing. Subject to these limitations, clients may use and publish the delivered materials.
The Company acts solely as a coordinator of services and does not perform any translation or language work itself. The Company has internal procedures for selecting, evaluating and monitoring Service Performers, including checks on qualifications, quality assessments and performance-based remuneration controls.
2. Acceptance of Terms and Scope
Throughout the Platform, references to "we", "us", and "our" refer to the Company. Access to the Platform and use of the services are provided subject to your acceptance of these Terms and Conditions, together with any related policies, rules, or notices referenced herein or made available through the Platform.
By accessing the Platform, registering an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms in full, including any documents incorporated by reference. These Terms apply to all users of the Platform, including visitors, Clients, and any other persons accessing or using the services.
You must review these Terms before using the Platform or services. If you do not agree with any provision, you must not access or use them. Where these Terms constitute an offer, acceptance is expressly limited to the provisions set out herein.
Any new features, tools, or services introduced on the Platform are automatically subject to these Terms. The most current version is published on the Platform, and the Company may update or amend it at any time. It is your responsibility to review the Terms periodically. Continued use of the Platform or services after updates are published constitutes acceptance of the revised Terms.
3. Automatic Agreement
By accessing or using the services, you agree to be bound by these Terms, including any amendments made from time to time. Updated versions may be published on the Platform or communicated through reasonable means. Continued use of the services after such updates take effect constitutes your acceptance of the revised Terms.
4. Registration and Account Activation
Access to the services is only available to Users who have completed registration on the Platform. During registration, you must provide accurate, complete and up-to-date information, which may include your full legal name as stated on your official identification documents, where required.
By creating an account, you confirm that the information provided relates to you and is submitted in good faith. You also confirm that you are not acting on behalf of another individual or entity unless you are authorised to do so. You are responsible for ensuring that your account information remains accurate and up to date throughout your use of the services.
5. Fraud and Misuse Prevention
The Company may take immediate action where it reasonably determines that an account has been created using false, inaccurate, misleading, or fraudulent information, or where payment has been made without proper authorisation. In such cases, the Company may suspend or terminate the account without prior notice and may restrict or deny further access to the Platform or services.
6. Email Verification and Account Activation
Upon registration, a verification link is sent to the email address provided by the User. The account will only be activated once the email address has been successfully confirmed. Email verification is required in order to access the full range of services and receive completed orders.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activities carried out under your account. The Company is not liable for any loss or damage arising from unauthorised access resulting from your failure to protect your account credentials.
The Company reserves the right to suspend, restrict or terminate access to the Platform or services if it reasonably believes that the information provided is inaccurate, incomplete or misleading, or if the account is being used in breach of these Terms.
7. Eligibility and Acceptable Use
By accepting these Terms, you confirm that you have reached the legal age of majority in your jurisdiction, that you have the legal capacity and authority to access and use the Platform and its services, and that you will comply with all applicable laws and regulations. You also confirm that your use of the platform and services complies with all applicable laws and regulations.
The services must not be used for any unlawful, illegal or unauthorised purposes. When using the Platform, you must comply with all applicable legal requirements, including those relating to intellectual property, copyright and lawful content use.
You must not upload, transmit or make available any content containing harmful, malicious or disruptive elements through the Platform, including viruses, malware or similar code, which may affect the operation, security or integrity of the Platform or its services.
Breaching this section or these Terms in any way may result in your account being suspended or terminated immediately, and your access to the services being restricted or withdrawn.
8. Prohibited Uses
The Company strictly prohibits the use of the Platform, its services, or any of its materials for any unlawful, deceptive, or unethical purposes. This includes creating, using or distributing false or misleading content; participating in fraudulent activities; preparing forged or fake documents; misusing translations to mislead third parties; and any form of academic misconduct.
Services must not be used to create, distribute or support unlawful, harmful, defamatory or otherwise inappropriate content, including content involving hate speech, violence, threats, discrimination or harassment based on protected characteristics.
You must not use the Platform or its services in a way that breaches applicable laws or regulations. Prohibited conduct includes infringing intellectual property rights, submitting false or misleading information, introducing malicious code, unauthorisedly collecting or tracking the personal data of third parties, and engaging in spamming, phishing, scraping or other abusive or disruptive activities. Attempting to interfere with or compromise the security, integrity or proper functioning of the Platform or related systems is also prohibited.
The Platform must not be used for any form of payment misuse or fraudulent activity. This includes using unauthorised or stolen payment methods, impersonation, misleading transactions or any activity intended to generate unjustified chargebacks, disputes or financial losses. The Company reserves the right to suspend or terminate accounts and restrict access to services where such activity is identified.
The Company may monitor the use of the services to ensure compliance with these Terms. Where prohibited use is identified, the Company may suspend or terminate access to the Platform or services and, where required or permitted by applicable law, report such conduct to competent authorities.
9. Age Restrictions
These services are intended only for individuals who are at least eighteen (18) years of age. By creating an account or using the services, you confirm that you meet this requirement.
The Company reserves the right to terminate any account created by or on behalf of a person under the age of eighteen, or accessed or used by such person, without prior notice. Any payments associated with such use may be non-refundable to the extent permitted by applicable law. These measures are in place to ensure legal compliance and mitigate the risks associated with underage use of the services.
10. User Responsibilities
Users are solely responsible for complying with all applicable tax laws, reporting obligations, and financial requirements in their jurisdiction in connection with payments made to the Company.
Users are also responsible for ensuring that their use of any delivered materials complies with all applicable laws, regulations, and third-party requirements. This includes compliance with any limitations related to the intended purpose, context, or manner of use of the delivered services.
11. Service Limitations and Inherent Risks
The Company provides language services by connecting Clients with independent Service Performers and, where appropriate, using technical or automated tools within the workflow. Due to this model, variations in wording, tone, style, or presentation may occur between orders or between Service Performers.
Language services involve interpretation and professional judgement, and are therefore subjective by nature. The Company does not guarantee stylistic uniformity or full alignment with individual preferences. Although it applies reasonable quality control measures, the Company acts solely as a coordinator and does not guarantee that the delivered materials will be free from stylistic, linguistic or interpretative differences.
12. General Conditions
The Company reserves the right to refuse access to the Platform or services, or to decline the provision of services to any User at any time, where such action is lawful and consistent with applicable requirements.
By using the services, you acknowledge that content submitted through the Platform, excluding payment card data, may be transmitted without encryption and may pass through multiple networks or undergo technical modifications for compatibility purposes. The Company does not collect, process, or store payment card information. All card payments are handled exclusively by external payment service providers applying their own security and compliance standards.
You agree not to reproduce, duplicate, copy, sell, resell or exploit the services, their use or access to the platform in any way without the Company's prior written consent.
Section headings are for convenience only and do not affect the interpretation or legal effect of these Terms.
13. Accuracy, Completeness, and Timeliness of Information
The information available on the Platform is provided for general informational purposes only. While the Company makes reasonable efforts to ensure the accuracy of the content, it does not guarantee that it is complete, accurate or up to date. You should not rely on such information as the sole basis for decision-making without referring to primary or official sources.
Any reliance on information obtained through the Platform is at your own risk. To the extent permitted by applicable law, the Company accepts no liability for any loss, damage or consequences arising from reliance on such information.
14. Modifications to the Services and Prices
The prices of the services may change at any time without prior notice. The Company reserves the right to modify, suspend or discontinue the services, in whole or in part, at its discretion.
To the maximum extent permitted by applicable law, the Company shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Services.
The Platform may contain information that is no longer current. The Company may update, revise or remove content at any time and is under no obligation to update specific information. You are responsible for monitoring the platform for any changes.
15. Services
The services are provided exclusively online through the Platform. Any refunds, revisions, corrections, or other adjustments are governed solely by the relevant provisions of these Terms relating to complaints, revisions, and refunds.
At its discretion, the Company may limit or restrict the availability or use of the services for certain individuals, in certain geographic areas or jurisdictions. The descriptions, scope, availability and pricing of the services may be changed at any time without prior notice. The Company may also suspend or discontinue any service, in whole or in part. Any offer made through the platform is void where prohibited by applicable law.
The Company does not guarantee that its services, results or materials will meet specific expectations or requirements. It also does not guarantee that any identified errors or inconsistencies will necessarily be corrected.
16. Accuracy of Billing and Account Information
The Company reserves the right to refuse, restrict or cancel any order at its discretion. This may include limitations based on the user, account, payment method or characteristics of the order. This includes cases where multiple orders are associated with the same account, payment method or billing details. If an order is modified or cancelled, the Company will notify you using the contact details you provided.
By using this service, you agree to provide accurate, complete and up-to-date billing and account information for all transactions. It is your responsibility to keep your account details, including your email address and other contact information, up to date to ensure proper order processing and communication.
17. Third-Party Websites and External Links
The Platform may contain links to, or references of, third-party websites or services that are operated independently of the Company. These are provided for convenience only and do not imply endorsement, approval or affiliation.
If you access any third-party websites or services through the Platform, you acknowledge that your interaction with these third parties is governed solely by their own terms and conditions and privacy policies. The Company does not control, and accepts no responsibility for, the content, practices, policies or data processing activities of any third-party services.
The Company may engage third-party service providers, including payment service providers, IT infrastructure providers, and analytics providers, acting as data processors strictly under the instructions of the Company and in accordance with the applicable Privacy Policy.
The Company acts solely as an intermediary in relation to links to third-party resources and does not participate in or assume responsibility for any transactions, interactions, or relationships established outside the Platform.
You are advised to review the applicable terms and privacy policies of any third-party services you choose to access. These Terms and the Company's Privacy Policy apply only to activities conducted on the Platform and do not extend to any external interactions or transactions.
18. Personal Information
The collection and processing of personal data in connection with the Platform and its services are governed by the Company's Privacy Policy. By accessing or using the Platform or its services, you confirm that you have read, understood and agreed to the Privacy Policy, which is an integral part of these Terms.
19. Disclaimer of Warranties and Limitation of Liability
The Company does not guarantee that the services will be uninterrupted, timely, secure or error-free. No representation or warranty is made that the results of the services will be accurate, complete, reliable or fit for a particular purpose. The services may be modified, suspended or discontinued, in whole or in part, at any time without prior notice.
Your use of the services, and any inability to access or use them, is at your own risk. The services and all deliverables are provided on an "as is" and "as available" basis, unless expressly stated otherwise in these Terms. To the maximum extent permitted by applicable law, the Company disclaims all warranties, whether express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, title, durability, or non-infringement.
To the fullest extent permitted by law, the Company, its directors, officers, employees, affiliates, agents, contractors, service providers and licensors shall not be liable for any loss, damage, claim or liability arising from use of, or inability to use, the Services or any content available through the Platform. This includes, without limitation, indirect, incidental, special, punitive or consequential damages, as well as loss of profits, revenue, business opportunities, data, anticipated savings or replacement costs. This applies regardless of the legal basis of the claim or whether the Company was advised of the possibility of such damages.
Where applicable law does not allow the exclusion or limitation of certain warranties or liabilities, such limitations shall apply only to the extent permitted by law.
20. Severability
If any provision of these Terms is deemed unlawful, invalid or unenforceable, it shall be applied to the maximum extent permitted by law, and the unenforceable part shall be deemed removed. The remaining provisions shall remain valid, binding and in full force and effect.
21. Termination
These Terms will remain in effect until terminated by either you or the Company. You may terminate these Terms at any time by ceasing to use the platform and services, and by closing your account.
The Company may suspend or terminate your account and your access to the services at any time without prior notice if it reasonably believes that you have breached these Terms, violated applicable laws or regulations, or engaged in fraudulent, abusive or improper conduct. The Company may also terminate an account where unauthorised or unlawful payment methods have been used. In such cases, you remain responsible for all amounts incurred up to the termination date.
The Company further reserves the right to terminate accounts in cases of non-payment, chargebacks, fraudulent or unauthorised payment activity, or other material breaches of these Terms or applicable law. Where payments have been made using unauthorised methods, the account may be terminated and such payments may be non-refundable to the extent permitted by applicable law.
22. Delivery Terms
Completed services are delivered electronically to the email address associated with the user account, or made available within the account on the Platform. This is in accordance with the delivery timeframe confirmed when the order was placed.
Delivery timeframes depend on factors such as order volume, order complexity, the language combination required, and any other parameters specified when placing the order. The Company will make every effort to meet the stated delivery timeframe and will notify you if a delay is anticipated.
23. Complaints
The Company accepts and reviews complaints relating to the quality or delivery of the services in a structured and timely manner. Complaints must be submitted in writing to support@quicktranslatehub.com from the email address associated with the user account. Each complaint must include sufficient details for proper review, including account information, order number, date of delivery, a clear description of the issue, and relevant examples where applicable.
For the purposes of these Terms, "Delivery" means the moment when the completed service is made available to the Client through the user account on the Platform or sent to the registered email address.
Complaints must be submitted within fourteen (14) calendar days of the Delivery date. Upon receipt, the Company will acknowledge the complaint and provide an estimated timeframe for review and resolution.
Complaints must relate to objective and verifiable issues only, such as grammatical or syntactical errors, misinterpretation of the source material, omissions, formatting issues or delays in delivery beyond the agreed timeframe for which no prior notice was provided.
Each complaint will be assessed on a case-by-case basis, taking into account the source materials, the work delivered, and the information provided. If a complaint is justified, the Company may, at its discretion, offer revisions to address the issues identified.
Complaints based solely on stylistic preferences, subjective expectations, or requirements not clearly specified at the time of ordering may be rejected. Complaints submitted after the fourteen (14) day period may be declined, unless otherwise required by law or justified by exceptional circumstances.
For clarity, remuneration payable to the relevant Service Performer becomes eligible for payout only after the expiry of the fourteen (14) day complaint period, provided no complaint has been submitted, or, where a complaint has been raised, only after it has been fully reviewed and finally resolved in accordance with these Terms.
24. Independent Service Performers and Payout Timing
Orders may be carried out by independent professional Service Performers engaged by the Company on a non-exclusive basis. Service Performers act as independent third parties and are not employees, agents, or representatives of the Company. Their activities are governed by separate contractual arrangements applicable to service providers.
Clients have the right to submit complaints within fourteen (14) calendar days from the date of Delivery, as defined in these Terms. Due to this review period, any remuneration payable to a Service Performer becomes eligible for payout only after the expiry of the fourteen (14) day complaint period, provided no complaint has been submitted. Where a complaint has been raised, remuneration becomes eligible for payout only after the complaint has been fully reviewed and finally resolved.
Payouts to Service Performers may be made using available fiat withdrawal methods, including bank transfers, payment card withdrawals where supported, and other options offered by external payment service providers. The availability of specific payout methods depends on the policies and technical capabilities of the relevant provider, the Service Performer's account status, and applicable legal or jurisdictional requirements.
The Company does not collect, process, or store full payment card details. All payment and payout transactions are handled exclusively by third-party payment service providers in accordance with their own security, compliance, and data protection standards.
Additional terms governing the onboarding of Service Performers, performance evaluation, payout eligibility, withdrawal methods, and dispute handling are set out in separate agreements applicable to service providers and form part of the overall contractual framework of the Platform.
25. Payment Terms
Payments for the services are processed exclusively through regulated third-party payment service providers. The Company does not provide payment, financial, or e-money services, does not act as a payment intermediary, and does not receive, hold, safeguard, or control User funds at any time.
Clients may pay for the services in any of the currencies supported on the Platform. Supported currencies may include GBP, EUR, AUD, CAD, PLN, and USD, among others. The availability of specific currencies may vary depending on technical constraints, payment provider capabilities, or jurisdictional requirements.
All transactions are subject to the terms, conditions, and compliance requirements of the relevant payment service providers. The Company is not responsible for errors, delays, declined payments, chargebacks, reversals, or other issues arising from the operation or actions of such providers, except where liability cannot be excluded under applicable law.
26. Refund Policy
Due to the customised and digital nature of the services, refunds are granted only in exceptional circumstances. Refund requests may be considered in cases of non-delivery, or if the delivered services materially deviate from the agreed specifications and these issues cannot reasonably be resolved through revisions. Each request is assessed on a case-by-case basis, and the Company may offer revisions or an alternative resolution at its discretion before approving any refund.
Clients may request the cancellation of an order prior to its completion and delivery. Such requests are subject to the Company's review and approval. If no work has commenced, a full or partial refund may be granted. If work has already started, the Company may apply a charge reflecting the work performed and costs incurred. Any refund may then be reduced or declined accordingly.
All payments are processed through independent third-party payment service providers. Any approved refund will be initiated by the Company, but will remain subject to the relevant provider's processing timelines and procedures.
Once the services have been completed and delivered, orders are non-cancellable and generally non-refundable. Clients may request up to two rounds of revisions within fourteen (14) calendar days from the date of Delivery, provided such requests remain within the original scope of the order. Requests exceeding the agreed scope may be subject to additional fees.
Where a refund is approved, it will be initiated within approximately ten (10) business days of the decision date. The time it takes for the funds to be credited depends on the payment method used and the policies of the issuing bank or payment service provider.
27. Confidentiality
All documents, materials, and information submitted by Clients in connection with an order are treated as confidential. Such materials are stored securely for a period of one (1) year following completion of the relevant project and are deleted thereafter, unless a longer retention period is required by law or expressly agreed with the Client.
The Company maintains the confidentiality of Client materials throughout the service process. Access is limited to authorised personnel, independent Service Performers, and third-party providers who require access solely for the purpose of delivering the services. All such parties are subject to confidentiality obligations consistent with these Terms.
The Company ensures that all individuals involved in the provision of the services, including translators, interpreters, and other contributors, are bound by appropriate confidentiality commitments.
28. Dispute Resolution
In the event of any dispute, claim or controversy arising from or relating to the Services or these Terms, the Parties agree to seek a resolution through good faith negotiations first. Users should contact the Company using the contact details provided on the platform to initiate this process.
29. Arbitration
If a dispute cannot be resolved through good faith negotiations, it shall be settled definitively by binding arbitration in accordance with the London Court of International Arbitration's Rules, which are incorporated by reference into this section. The seat of arbitration shall be London, United Kingdom, and the proceedings shall be conducted in English. The arbitral award shall be final and binding, and may be enforced in any competent jurisdiction.
30. Intellectual Property Rights
Subject to full and confirmed payment of the relevant order, all intellectual property rights in the final delivered output transfer to the Client, unless otherwise agreed in writing.
This transfer applies only to the final delivered output and does not extend to any underlying tools, methodologies, templates, workflows, software, technical systems, know-how, or pre-existing materials used by the Company or by independent Service Performers. Until full payment is received, all rights in the delivered output remain with the Company.
Following payment, the Client may use, reproduce, publish, distribute, adapt, and otherwise exploit the delivered output for any lawful purpose, including commercial use, subject to these Terms. The output must not be represented as certified, notarised, sworn, or official unless expressly agreed in advance in writing.
After the transfer of rights, neither the Company nor any Service Performer retains ownership of the delivered output and will not use or disclose Client materials or translations except as necessary for service provision, compliance with legal obligations, or where authorised by the Client.
31. Force Majeure
The Company shall not be liable for any delay or failure to fulfil its obligations under these Terms if such delay or failure is caused by circumstances beyond its control. Such events may include natural disasters, actions of governmental or public authorities, war, civil unrest, labour disputes, technical failures, power outages, interruptions to the internet or communications infrastructure, and other unforeseen circumstances that prevent or materially affect performance.
During a force majeure event, the affected obligations are suspended for the duration of the event. The Company will make every effort to resume performance as soon as practicable once the circumstances have ceased.
32. Governing Law
These Terms, and any dispute, claim, or controversy arising out of or in connection with them, including any non-contractual obligations, shall be governed by and interpreted in accordance with the laws of England and Wales.
Nothing in these Terms limits or excludes any mandatory consumer protection rights applicable under the laws of the country in which the Client resides, to the extent such rights cannot be lawfully excluded.
33. Changes to These Terms
The most current version of these Terms is available on the Platform at all times. The Company reserves the right to update, amend, or replace any part of these Terms by publishing a revised version on the Platform. You are responsible for reviewing the Terms periodically. Continued access to or use of the Platform or services after any updates are published constitutes your acceptance of the revised Terms.
34. Contact Information
Operator: LINGUACORE LTD
Address: International House, 10 Churchill Way, Cardiff, United Kingdom, CF10 2HE