Acceptable Use Policy

Last updated: 09 April 2026

1. Introduction and Purpose

This Acceptable Use Policy applies to all existing and prospective clients who access or use the translation and language-related services made available by the Company through its digital platform. It establishes the permitted purposes for which the Services may be used and outlines the criteria applied by the Company to assess whether such use is lawful, appropriate, and aligned with the intended functionality of the platform.

The objective of this Policy is to reduce legal, operational, and reputational risks arising from improper, misleading, or abusive use of the Services. The Company operates in accordance with applicable laws and implements reasonable contractual safeguards to prevent the Services from being used for unlawful, deceptive, or otherwise harmful activities.

This Policy sets out examples of prohibited use, describes the limited measures undertaken by the Company to evaluate the declared purpose and manner of use for service eligibility and risk management, and confirms the Company's right to refuse, limit, suspend, or terminate access to the Services where prohibited use, inaccurate or misleading information, or unacceptable contractual or risk exposure is identified.

2. Definitions

For the purposes of this Acceptable Use Policy, the following terms shall have the meanings assigned to them below.

"Company" refers to LINGUACORE LTD, a legal entity incorporated in the United Kingdom, which provides translation and language-related services through its digital platform.

"Client" means any individual or legal entity that requests access to, or uses, the Services for the purpose of ordering, managing, or receiving translation or other language-related outputs through the platform.

"Services" means the language-related services made available by the Company via its website, including translation, editing, proofreading, transcription, subtitling, and any other related linguistic services offered from time to time.

"Platform" means the digital environment operated by the Company, including its website and any associated systems through which the Services are made available and accessed.

"Prohibited Business Activities" means any activity, sector, or use case that is restricted, not supported, or considered unacceptable under this Policy, and in respect of which the Company does not provide the Services.

"Applicable Laws" means the laws and regulations of the United Kingdom, together with any relevant international legal or regulatory standards that the Company may consider when determining whether the Services can be lawfully and appropriately provided.

"Service Performers" means independent individuals or entities engaged by the Company to carry out translation or related linguistic services on its behalf.

3. Acceptable Use Examples

Clients may access and use the Company's website and the Services solely for lawful purposes, in good faith, and in a manner consistent with the intended functionality of the platform. Acceptable use includes submitting texts, documents, or other materials for translation, editing, proofreading, transcription, subtitling, or similar language-related services for informational, educational, commercial, creative, or internal business use.

Acceptable use also includes the use of translated or otherwise delivered outputs in websites, social media content, marketing materials, presentations, academic support materials, or internal documentation, provided that such use does not suggest certification, notarisation, legal validity, or any form of official recognition, unless this has been explicitly agreed with the Company in advance. Any use of such outputs is carried out at the Client's own risk.

Clients may also interact with the Company and its support function for the purpose of placing and managing orders, providing instructions, clarifying scope, requesting revisions within agreed terms, resolving service-related matters, or obtaining general information about the Services.

Clients are solely responsible for all content submitted to the Company. By using the Services, Clients confirm that they have all necessary rights, permissions, and lawful grounds to submit such content for processing and that the content does not infringe any intellectual property rights, confidentiality obligations, or applicable laws. The Company does not verify or assess the accuracy, legality, or ownership of submitted content and processes such content solely for the purpose of providing the requested Services, without any use beyond this scope.

4. Prohibited Technical and Behavioural Use

Clients must not access or use the Company's website or the Services in any manner that disrupts, interferes with, or compromises the normal operation, security, or integrity of the platform. This includes automated access through bots, scripts, crawlers, scrapers, or similar tools without the Company's prior written consent.

Clients must not attempt to test, scan, probe, reverse engineer, bypass, or otherwise circumvent any security measures, access controls, rate limits, or other technical protections implemented by the Company. Any attempt to gain unauthorised access to accounts, systems, or data is strictly prohibited.

The Services must not be used to upload, transmit, or distribute malware, viruses, corrupted files, or any materials intended to damage, disrupt, or impair the platform, third-party systems, or user devices.

Clients must not misuse platform features, including file uploads, order placement, or communication tools, in a way that creates excessive load, reduces availability, or results in abusive or non-genuine activity. This includes spamming, phishing, mass submissions, scraping, or misuse of support channels.

Any use that compromises data security, infringes privacy rights, enables unauthorised data collection, or exposes the Company to legal, operational, or reputational risk is prohibited.

This Policy forms part of the Terms and Conditions. Any breach may result in refusal of service, restriction, suspension, or termination of access, as well as other reasonable contractual measures. The Company may monitor usage on a proportionate basis to ensure compliance and protect the platform. Where required or permitted by law, further action may be taken in response to misuse.

5. Legal Context of the Policy

This Policy is grounded in applicable legal standards of the United Kingdom and generally recognised international principles relevant to the lawful provision of commercial services. It reflects the Company's obligation to ensure that the Services are not used in a way that could create legal, contractual, or reputational risk.

UK law and recognised international frameworks restrict or prohibit certain activities, including those related to criminal proceeds, terrorism, fraud, sanctions, human exploitation, and other serious offences. These principles define the limits within which the Services may be lawfully provided.

The Company may refer to publicly available laws and guidance relating to criminal activity, terrorist financing, sanctions, fraud, and modern slavery solely to determine whether the Services can be offered in a given context. Such references are included to explain the basis of the Company's contractual restrictions and access criteria.

This Policy does not constitute or replace any regulatory compliance framework. The legal context described above is used only to define prohibited uses of the Services and to support the Company's right to refuse, restrict, suspend, or discontinue access where provision of the Services would conflict with applicable law or the Company's legitimate business standards.

6. Restricted Uses of the Services

The Company does not provide the Services where the declared purpose, nature of activity, or intended use would expose it to unacceptable legal, contractual, or reputational risk. The restrictions in this section are applied for service eligibility and risk management only and do not constitute or replace any regulatory or financial crime framework.

The Services must not be used in connection with activities involving controlled substances, firearms, ammunition, explosives, or similar items, or any form of human exploitation, including escort services, unlawful labour practices, or human trafficking.

Use of the Services in connection with deceptive or abusive schemes is prohibited. This includes fraudulent or high-risk investment models, pyramid structures, or other arrangements designed to mislead participants or generate unrealistic returns. The Company does not provide the Services to businesses involved in counterfeit goods, unauthorised software, unlawfully obtained property, or activities that infringe intellectual property rights, including copyright infringement, trademark misuse, or plagiarism, nor to entities promoting violence, hatred, extremism, or terrorism.

The Services must not be used to support unlawful online activities, including illegal platforms or tools enabling unauthorised access to systems or data. Use in connection with fraud, identity misuse, or other deceptive practices is prohibited.

Clients must not submit personal data of third parties, confidential information, or commercially sensitive materials where they do not have the necessary rights, authorisation, or lawful basis to do so.

Any activity involving exploitation of minors, non-consensual sexual content, or coercive or harmful explicit material is strictly prohibited. The Company may also refuse the Services where a client lacks genuine commercial substance or where the intended use presents elevated risk of unlawful or misleading activity.

Engagement in any restricted activity makes a client ineligible for the Services and may result in refusal or termination of access in accordance with this Policy and the Terms and Conditions.

7. Assessment of Service Eligibility

The Company applies limited and proportionate measures to determine whether the declared purpose and intended use of the Services fall within the scope of the platform and are acceptable under this Policy. These measures are used solely for contractual eligibility and risk management and aim to reduce legal, operational, and reputational risk.

Clients may be asked to provide a general description of how the Services will be used. Where Services are requested by or on behalf of a business, the Company may review publicly available information, such as a website or other accessible materials, to confirm that the declared activity aligns with language-related services. If such information is unavailable or unclear, the Company may request limited additional clarification for the same purpose.

For clarity, this assessment does not involve the collection, processing, storage, or review of payment card data, credentials, or transaction information. The Company does not handle or store cardholder data. All payments are processed by independent third-party payment service providers in accordance with the Terms and Conditions.

The Company does not carry out regulated customer due diligence, identity verification, or transaction monitoring. The measures described here do not constitute KYC, AML controls, or any regulated financial compliance activity.

Where the information provided is inconsistent, misleading, or insufficient to assess eligibility, or where the intended use appears to fall within restricted or prohibited categories, the Company reserves the right to refuse the Services or to restrict, suspend, or terminate access in accordance with this Policy and the Terms and Conditions.

8. Company Rights and Termination

The Company reserves the right to refuse the Services where the declared purpose, intended use, or information provided suggests that provision would be inconsistent with this Policy, the Terms and Conditions, or applicable law.

The Company may restrict, suspend, or terminate access where prohibited use, misrepresentation, or inaccurate, misleading, or incomplete information is identified, including where such issues were not evident at the time access was granted. Access may also be limited if a client fails to provide reasonable clarification when requested for eligibility assessment.

Where required by law, or where continued provision may expose the Company to legal or contractual risk, the Company may disclose relevant information to competent authorities or other authorised parties. Disclosure may be made without prior notice where notice is not required or would undermine its purpose.

Any action taken under this Policy shall be carried out in accordance with the Terms and Conditions. The Company is not liable for any loss or damage arising from such actions where taken in good faith and within its contractual rights.

9. Recordkeeping and Internal Review

The Company maintains internal records related to the assessment of a client's declared activity and the application of this Policy for operational and risk management purposes. These records may include information provided by clients or users, internal assessments, and decisions made under this Policy.

Records are retained for a period reasonably necessary to meet operational, contractual, and risk management requirements and are not kept longer than required by applicable law or legitimate business needs. All records are stored securely, with access limited to authorised personnel on a need-to-know basis.

The Company conducts periodic internal reviews of this Policy and its implementation to ensure it remains appropriate to the nature of the Services and the Company's risk profile. Any identified issues are documented and addressed within a reasonable timeframe under appropriate oversight. These reviews are internal and do not constitute regulatory inspections or audits. Information may be disclosed to competent authorities or commercial partners only where required by law, contractual obligation, or a lawful request.